A good contact can be an invaluable resource. You never know what kind of challenges you will find yourself facing, and it's impossible to be an expert on everything. Knowing the right person to help solve an out-of-the-box problem at work could save your company big time. Why not rely on calling up an expert you've never met? Someone who knows you well is more likely to take time out of their schedule to help you and is less likely to give you the runaround.
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